How does identity verification (KYC) work?

Three steps, two minutes flat: here's exactly what we ask for when you sign up, and why.

Identity verification (KYC, for "Know Your Customer") is a mandatory step to activate your YOYO account. It secures Mobile Money payments and ensures that each loyalty card belongs to just one person.

In practice: we ask for a valid ID, a quick selfie and some contact details. Everything happens right in the app, in a few minutes.

Once approved, your account stays active as long as your subscription is up to date, so there's no need to repeat the process at each renewal.