Question 1

Why do I have to pay a 2,000 FCFA monthly subscription to get discounts?

Accepted Answer

The single monthly subscription is the key that activates your universal YOYO virtual card. This tool is designed to help you save far more than it costs. As soon as you make a purchase or go out at one of our partners, your subscription has paid for itself. For example, a 10% discount on a 20,000 FCFA purchase instantly covers your 2,000 FCFA for the month. Every scan after that is pure profit for your wallet.

Question 2

Can I pay for my purchases at the checkout with YOYO?

Accepted Answer

No, not in the current version. YOYO gives you real, direct and immediate savings in FCFA every time you check out, thanks to the discounts applied by merchants in the network. Your virtual loyalty card can't yet be used to pay for your purchases directly.

Question 3

How do I prove to the merchant that I'm entitled to the discount?

Accepted Answer

It's extremely simple and automatic. Before paying, find the YOYO QR code on the merchant's counter and scan it with your app. Your subscription details appear instantly on the cashier's screen, and they apply your discount to your bill right away.

Question 4

What kinds of businesses can I use my YOYO app in?

Accepted Answer

Your app is universal. It gives you instant discounts across all your everyday spending categories in Abidjan: maquis, restaurants, neighborhood mini-markets, hair salons, beauty salons, fashion boutiques and leisure venues. You can enjoy discounts at every merchant in the YOYO network.

Question 5

Is there a limit to how many times I can scan a merchant's QR code?

Accepted Answer

No limit! As long as your monthly subscription is active, you can use your discounts as often as you like, whether several times a week at the same maquis or every day at your favorite mini-market.

Question 6

How can I pay for and renew my subscription?

Accepted Answer

Payment is made directly and securely from your smartphone through your usual Mobile Money account: Wave, Orange Money, MTN Moov Money. Monthly plan: no commitment and no automatic debit, you top up whenever you like. Premium Annual: the subscription renews automatically every year.

Question 7

What happens if my subscription expires? Does my app stop working?

Accepted Answer

If your month of subscription ends and you don't renew it, your app simply switches to "inactive" mode. You don't lose your account, your access, your history or the information about merchants offering discounts. Whenever you want to enjoy discounts at our partners again, just top up 2,000 FCFA via Mobile Money to reactivate your benefits instantly.

Question 8

Will I lose money by offering YOYO users a percentage discount?

Accepted Answer

Absolutely not. Think of this discount as your best advertising budget, with one major difference: it's the only advertising in the world that costs you nothing if it brings you nothing. You only grant the discount when a customer is physically in your store and actually buys your products. What's more, YOYO brings you a volume of additional, regular customers you wouldn't have had otherwise, which more than makes up for the discount on your overall margin.

Question 9

How much does it cost to sign up for and use YOYO PRO?

Accepted Answer

Basic access to the YOYO PRO interface and creating your merchant profile are completely free. We also provide your counter QR code. To gain visibility, you can activate YO Boost, at 9,900 FCFA per store per week: your business appears at the top of “Discover”, it is featured in “Special offers”, and you can add a presentation video.

Question 10

Is it complicated or time-consuming for my cashiers at checkout?

Accepted Answer

The system is fully automated and takes exactly 3 seconds. It's the customer who opens their app and scans your merchant QR code. Your staff simply look at the screen of their YOYO PRO smartphone or tablet: the customer's name and details appear to confirm their subscription is active. All that's left is to apply the preset discount.

Question 11

How can I track YOYO's impact on my revenue?

Accepted Answer

Your YOYO PRO app includes a complete, transparent dashboard. You can see in real time the total number of customers generated by the network, the detailed history of every approved transaction, the exact amount of discounts granted and the overall revenue brought in through the platform.

Question 12

If I have a problem with my app, who can I contact?

Accepted Answer

As a merchant in the YOYO network, you have a privileged contact with a dedicated sales representative. They'll help you with any issue you run into with your app. Don't hesitate to get in touch with them.

Question 13

Do I need an internet connection in my store for YOYO PRO to work?

Accepted Answer

Yes, the smartphone or tablet running your YOYO PRO app must be connected to the internet (Wi-Fi or 3G/4G mobile data) to instantly receive the approval notification when the customer scans your QR code.

Question 14

How can I change the discount percentage I offer or update my business information?

Accepted Answer

You stay in full control. You can change your offers or update your opening hours and photos directly from your YOYO PRO space.

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